How can I make a return?
We accept returns from www.popbeauty.co.uk within 30 days of purchase for unopened or gently-used items. Please email our Customer Care Team at firstname.lastname@example.org to obtain a Return Merchandise Authorization Number, as well as step-by-step instructions on how to return your items. As we are always striving to improve your experience with Pop, please provide our Customer Care Team with a reason for your return.
Please note that free gifts, promotional items, significantly-used products, incomplete sets, shipping fees or items purchased through other retailers cannot be returned.
My package seems to be lost in transit, what can we do?
If we see that tracking has not updated for several days while in transit, we will work to initiate a claim with our courier. Please email our Customer Care Team at email@example.com with your verified shipping address so we may send a replacement.
My package is marked as delivered but I didn’t receive it, what can we do?
We always recommend checking with neighbors to see if it was accidentally left with them. If the package is not found in three days, please let our Customer Care Team know.
I purchased product a retailer, can I return it with you?
We're sorry to hear that your recent POPbeauty purchase is not ideally suited for you and that you would like to return it. Unfortunately for items purchased at our retail partner, the product needs to be returned to the retailer, ideally with your receipt or with a proof of purchase.
We are only able to process returns and refunds for orders purchased directly from our website. Thank you for your understanding.
What does cruelty free mean?
POPbeauty is proud to be 100% vegan and cruelty free. We do not test on animals, nor do we allow any other parties, such as suppliers, to conduct any animal testing on our behalf.
We are committed to the highest quality formulas and responsibly sourced ingredients, POPbeauty also proves a dedication to sustainability with recyclable packaging sourced from certified sustainably managed forests or made of recycled materials.